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TERMS & CONDITIONS


GENERAL

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions (the "T&Cs") apply to To Embrace (the "Site") and form the terms and conditions on which we supply products and services to you. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.  

 

ORDERING POLICY

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all information provided. We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. You are responsible for all use of your account created on our Website and for the confidentiality of your username and password. 

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, or because we have identified an error in the price or description of the product.

Request for cancellation of any confirmed pre-orders and back-orders after the transferring process from our manufacturering warehouse begins, will be processed immediately and 50% of the paid amount will be refunded to the customer within 72 hours. 


PRODUCT ACCURACY & DESCRIPTION

We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

Minor variations in measurement (within 2-3 cm) may occur due to the nature of the human error or bulk manufacturing process. Such situations are outside our control and we will not be held responsible for these reasons.

RETURNS & EXCHANGE

We accept returns for item(s) that are in brand new condition, with original packaging and proof of purchase, unwashed and not used. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund.

The return of item can be done via self-return to Yishun 149 or by postage/ delivery. Note that you are responsible for any delivery fee incurred for returning the item. The item must be returned using a trackable mode of delivery and kindly retain all proof of mailing. We will only proceed with the exchange or refund after receiving the returned item.

If approved, we will make any refund to you as soon as possible and generally within 3 working days from the day on which we receive the returned product. Once received, we will issue a refund via bank transfer. You may also choose to opt for store credit or an exchange.

Every item goes through a strict quality check before delivery. However, in the event that there are unnoticed manufacturing defects, an exchange or refund will be provided. Postage will be reimbursed for all items acknowledged to be defective, subject to the condition that tracking information and a copy of receipt issued by the post office is supplied to us. 

PERSONAL DATA

All information provided in the course of conducting our business is regarded as strictly confidential and will be for the internal use of To Embrace only. We take reasonable precautions to protect your information and process it securely. 

We may collect, use and disclose personal data that you provide to us to supply the product to you, process your payment for the product, and to send you newsletters if you have registered for our mailing list.

THIRD-PARTY LINKS

Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.

DISCLAIMER

To Embrace reserve the right to update, modify or amend these Terms or any other information on the site at any time without prior notice.